Support / SSL Certificates

What is SSL certificate verification?

The SSL verification process allows the SSL vendor to confirm that the organisation requesting the SSL certificate is an active business and operates in the country that’s listed in their CSR and also to ensure that the organisation contact listed is an employee of the organisation. With these validation procedures you can trust that the owner of an SSL certificate is a valid and real organisation.

What does an SSL Certificate warranty cover?

Trustwave SSL certificates offer your customers an additional comfort by protecting their purchases for up to the warranty amount. They guarantee to your customer that you are you and that you are a real entity.

Trustwave pre-validate certificate holders and provide validation that is far higher than the majority of other SSL providers. Some CA’s have very weak validation hence they decide NOT to even offer an identification warranty! Please note that this high level of validation does not compromise the processing speed.

Trustwave SSL certificates also guarantee to your customers your geographical location. All of this information leads to a more comfortable customer who is more likely to use their credit card to make a purchase on your website.

What is AutoSSL?

AutoSSL is a service provided by cPanel and Comodo, This offers a free and easy way to obtain an SSL certificate for your domain. These certificates are issued via cPanel and essentially just require the domain(s) or subdomain(s) you want covered to resolve to your hosting service on our server.

We automatically request an SSL Certificate for all domains at 2am everyday, You can also now simply log into MyZuver and request an AutoSSL Certificate immediately at any time under “Actions” on your hosting service. Our system will automatically request the certificate for you and perform the validation and installation

How do I enable AutoSSL?

You can enable AutoSSL in MyZuver by going to Hosting Services > Manage > Click on your service to open the drop down menu > Select ‘AutoSSL’

You will have the option here to Install an AutoSSL certificate for any add-on domains or sub-domains on your hosting service.

Please note: that it is NOT possible to install an SSL certificate on a parked domain.

For the installation to work successfully your domain needs to resolve to our shared hosting server using either our provided nameservers or by adjusting your third party DNS service to point at our provided A records.

How do I renew my AutoSSL Certificate?

AutoSSL certificates are only valid for 90 days from the date of issue.

Once your AutoSSL Certificate is within 10 days of expiry cPanel will automatically request a replacement without any input from your end. So long as the domain still points at our server this will succeed and should be completely seamless.

How is AutoSSL different from a Vendor-Issued SSL Certificate?

While AutoSSL offers a free and easy way to set up an SSL Certificate there are many advantages to using a trusted vendor issued SSL Certificate.

Our AutoSSL Certificates offer a variety of different types of certificates that are all valid for 1 year as opposed to only 90 days. All certificates require verification by the organisation requesting the certificate and all are covered by a warranty should you be the victim of theft due to a faulty SSL certificate. We also offer some premium certificates such as EV certificates which includes a solid green address bar and wildcard certificates which can be installed on an unlimited number of sub-domains.

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