How do I setup my emails?

Configuration of email accounts involves setting up the email address both on our server through your cPanel, and your computer (if you wish to use a mail application). If you wish to use webmail to access your email, you can find instructions on access webmail in this FAQ.

  • Create the email account on the server by logging into cPanel, and clicking on the 'Email Accounts' icon and complete the form. At this stage, you'll pick the email address you wish to use.
  • Setup the email account through your email client using the following details:

Username: your full email address (i.e. johnsmith@domain.com.au)

Password: the password you set when creating the email account in the first step

Incoming Mailserver: mail.domain.com (note: replace domain.com with your domain)

Outgoing Mailserver: ISP outgoing mail server (port 25) OR mail.domain.com (port 587)

If you're using our outgoing mail server (mail.domain.com), please ensure "Outgoing Mailserver requires authentication" is enabled. During configuration in your email client, you will have the option of setting the mailserver type. You can use either POP or IMAP depending on your needs.

Using SSL enabled email

If you wish to use SSL for your email connections please refer to the connection settings in cPanel > Email Accounts > Dropdown options 'More' to the email address > Configure Email Client. This will provide you with the SSL connection information.

Note: You will have to accept our self signed certificate in your email application upon first connection.

Using webmail to access your email

You can access your emails from anywhere in the world via your web browser, simply browse to http://webmail.domain.com or http://domain.com/webmail to access your webmail. You can sign in with the full email address (including the @domain.com.au), and your email password.

I can’t send emails, I receive an outgoing SMTP error?

Where you're using our mailserver for outbound emails (i.e. you're using mail.yourdomain.com) and you're encountering an outgoing SMTP error outling that you cannot connect to the server, it's generally the result of your ISP enforcing a block on standard internet ports. By default your mail application will attempt to send outbound mail via port 25, please try setting your outbound mail port to 587 as this will generally resolve your issue.

If you are still experiencing issues after making this change please let our technical support team know via an eTicket submitted through MyZuver

For users who are using an outgoing mail server other than ours (such as your ISP's), please check with your provider as they'll have more of an understanding of the issue as it's outisde of our control.

How do I access my Webmail?

You can access your emails from anywhere in the world via your web browser, simply browse to http://webmail.domain.com or http://domain.com/webmail to access your webmail. You can sign in with the full email address (including the @domain.com.au), and your email password.

You will need to ensure you have setup your email accounts prior to having webmail access.

Still need a bit of help?

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Shoot our friendly team an email. You should expect a response with the hour!

sales@zuver.net.au

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