Help Centre Home Accounts and Billing Security

Two-Factor Authentication FAQ for MyZuver

Last updated: January 20, 2020

What is Two-Factor Authentication?

This is a secondary password system that is randomly generated and sent to a trusted email account or device you control.

Essentially while this is active on your MyZuver account if your password is ever discovered by someone they can’t actually log in without this extra code, limiting their access.

We offer three different methods of Two-Factor (Also known as 2FA).

  • Email Authentication
  • SMS Authentication
  • Time-Code Authentication via Google Authenticator app

How can I add this to my account?

To add two-factor authentication to your account, you must log into MyZuver and select ‘My Account’, scroll down to ‘Two Factor Authentication‘ under Security.

On the bottom of this page in the Two-Factor Authentication area you can review the status of Two-Factor for your account or select a method to begin setup.

  • For “Email” you will need to nominate an email address to have the token code sent to, supply the code sent during setup to complete activation
  • For “SMS” you will need to provide a mobile number and then retrieve and supply the code we send to your device to complete activation
  • For “Authenticator App” you will need to download “Google Authenticator” from your devices app store and set up a profile for your MyZuver account by scanning the provided QR barcode to start generating tokens. Supply the code it generates to complete activation

I can no longer receive my Two-Factor token/code to log in, what do I do from here?

If you’ve lost your device that has these codes stored on there, then it is rather unfortunate, but we can certainly disable it for you.

To disable Two-Factor Authentication we need to authenticate you against the account with some questions and will require a government issued ID to be scanned or photographed and sent to our recovery team to serve as the second form of identification in lieu of your code.

If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via a ticket or over the phone on (03) 8001 4100.

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