Help Centre Home Domain Names Transfer Process

Recovering my domain name transfer password (EPP Code)

Last updated: January 16, 2019

When transferring a domain name between registrars (such as transferring your domain name to Zuver), you will be required to provide a domain name transfer password (often referred to as an ‘EPP code’) at the time you submit your domain name transfer order to Zuver.

Depending on which registrar your domain name is currently registered through, and the extension of the domain name you want to transfer, the steps to obtain the domain name transfer password will differ.

.AU domain names (com.au, net.au, org.au)

If you are wanting to transfer a .au domain name (such as a .com.au, .net.au or .org.au) you can utilise the auDA Domain Name Password Recovery website which will send a copy of the domain name password to the registrant contact set on the domain name.

If you need to have this, email address updated you will need to contact the current domain registrar that is listed.

  1. Go to the auDA Domain Name Password Recovery website online here.
  2. Type the domain name you’re wanting to retrieve the domain name transfer password for into the Domain Name box.
  3. Enter the captcha-code that is presented in the second box.
  4. Click on Recover. The auDA Domain Name Password Recovery website will display the registrar, the registrant name and the registrant email address for the domain name.
  5. Click on Email and a copy of the domain name transfer password will be sent to the registrant email address.
    If this email address is not correct you will need to contact the registrar listed to update the email address.

gTLD, newTLD or other domain names (com, net, photography, xyz)

To recover the domain name transfer password for any other domain name extension you will need to contact the current registrar of the domain name for assistance in recovering the domain name password (and for assistance with removing any domain name transfer lock that may be present on the domain name).

  1. Go to a WHOIS lookup tool.
  2. Follow the on-screen instructions to perform a lookup against your domain name.
  3. The results will return a Registrar field which will display the current Registrar of your domain name, including (in most cases) a URL for their website.
    Use this information to contact the Registrar for assistance with recovering the domain name transfer password.

This is due to the fact that there is no legal entity or owner associated with gTLD’s, so trying to prove your ownership for the domain name is more difficult than a .AU recovery.

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