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Outlook Email Software Setup - 2013 to 2019

Last updated: October 14, 2020

Setting up your account for the first time

1. Open Outlook and click File at the top left.
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2. Click on Account Settings to reveal the dropdown menu, then Account Settings.
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3. You should be presented with the Account Settings page. Click New.
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4. Select the Manual setup or additional server types option. This allows us to manually enter in the server information.
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5. Choose POP or IMAP (the third option) when it prompts you for the Service.
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6. Enter in your details.

  • Your Name: This is what will display as the ‘From’ name on your emails (e.g.  John Smith)
  • Email Address: This is your full email address (e.g. john@exampledomain.com.au)
  • Account Type: Select either POP3 or IMAP (Click here for more information on this choice)
  • Incoming Mail Server: This will be the server hostname. (Use this guide to retrieve this information)
  • Outgoing Mail Server: This should be identical to the above.
  • User Name: This is your full email address (e.g. john@exampledomain.com.au).
  • Password: The password for your email account, which you would have elected when you created the email account.
  • Remember Password: You can tick this if desired, if you don’t you will need to log in every time

Once you’ve entered your details, click More Settings.

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7. Click Outgoing Server, then tick the box which says My outgoing server (SMTP) requires authentication.

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8. Click Advanced, then enter the port numbers. If you’re using IMAP, it’s 993. For POP3, it’s 995. Choose SSL in both of the dropdown boxes, then enter 465 for the SMTP port.

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9. Click Ok, then click Next. Outlook should test your settings to make sure that they work correctly. You should get two ticks. Click Close.

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10. Click Finish to dismiss the Add Account Wizard.

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11. Click Close to the final box, then begin sending and receiving emails!

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Still having issues getting set up?

Our support on issues using this software is limited – we’re happy to verify you’ve put everything in the right place. Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed.

Beyond this, you will need to follow our earlier suggestion of consulting the internet or looking into the vendor’s knowledge base.
Click here for Microsoft Office Support.

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