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My current host doesn't use cPanel, how can I move my website to you?

Last updated: October 14, 2020

If your current web host uses a cPanel platform we’re able to complete a cPanel migration. However, if they’re using another system (such as Plesk), then, unfortunately, it will need to be completed manually by yourself.

The following steps are a rough guideline of what you’ll need to do to shift your website over from a non-cPanel web host, however, it doesn’t take into account any custom DNS configs, etc.

If you’re in doubt and require further clarification, please do not hesitate to contact our technical support team.

1. Sign up for the hosting service

Once your payment has been accepted, your hosting service will be provisioned. A service activation email will also be dispatched which will contain important information to get you into cPanel and FTP.

2. Gather your files

Download a copy of all files from your old web host, and then use FTP to move them across. If you have any databases you will also need to download a copy of those – they’re generally exported using phpMyAdmin, however, you can clarify with your old web host.

3. Upload your files

Upload your website files via FTP to our server, for information on how to use FTP please see the How do I upload my website files using FTP or cPanel File Manager?‘ article. You will find the FTP details you require within your VIPControl:

  1. Login to your MyZuver account.
  2. Click the Manage my Hosting button on your MyZuver dashboard.
  3. Click on your service and select Service Details.
  4. Your FTP access credentials will be listed there.

Be sure to upload the files into the /public_html directory.

4. Access cPanel to setup your email accounts

Login to cPanel and configure all of your required email accounts and email addresses as required.  For steps on completing this please see our “Setup your email accounts in cPanel” article.

5. Use cPanel to configure your MySQL Databases

If you have any databases to restore please re-create the databases using cPanel > MySQL Database Wizard. Once your databases are setup you can now import your database backups via cPanel > phpMyAdmin > Select your database in the left menu > Click Import and follow the steps.

If you have changed your database or database user name you may need to update these in your scripts configuration file (i.e. WordPress has those details in wp-config.php, Joomla has them in configuration.php) – in particular, you will need to adjust your database hostname (dbhost) which will likely be currently set to ‘localhost’.

Our Business web hosting services use a faster dedicated MySQL server, so if you’re on one of those services, you will need to adjust the database hostname to reflect this. To find your database hostname please see cPanel > MySQL Databases and it will be listed there (it will look something like

6. Testing your website

You have now stored a copy of your website on our servers and configured your email accounts on our servers, however, your domain name is still pointing to your old provider.

You should take this opportunity to test your website to ensure it looks correct, you may do this using the steps listed in our ‘How do I test my website before I point it to your servers?‘ article.

7. Point your domain name(s) to VentraIP Australia

Once you have tested that your website is fully operational on the VentraIP Australia servers, it’s time to point it towards us.

Please update the nameservers on your domain name to those required by your service. If you’re unsure of the nameservers you need to set please refer to your web hosting activation email, alternatively, you can check via your VIPControl using the following steps:

  1. Login to your MyZuver account.
  2. Click Manage my Hosting on your MyZuver homepage.
  3. Click on your service and select Service Details.
  4. Your nameservers will be listed on this page.

For more information on how to update your nameservers, please see our ‘Making sure your domain name is pointing to and loading from our servers‘ article.

8. That’s it!

Congratulations! You’re done! Please note it can take up to 48 hours for your DNS changes (name server changes) to complete, but you will generally see it happen in much quicker time.

Advanced users – Remember the TTL

If you are familiar with how DNS operates, to shorten the propagation of DNS from the nameserver change you can contact your existing web host 24-48 hours before your planned move and request they update the TTL on your DNS records to a shorter timespan such as 600 seconds. You may even have this functionality available to you through their control panel.

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