When transferring a domain name from another provider/registrar there is typically a transfer wait period.
Throughout the transfer process your domain name/website will remain online, however you won’t be able to make any adjustments to your nameservers or domain contact details until it completes.
The general transfer process for the majority of domains is as follows:
- Obtain your domain name password (EPP code, registry key, domain password) from your current registrar.
- Complete the domain name transfer process via our website.
- The transfer will commence by sending the registrant contact listed on the domain name, and you must approve this email.
- The domain will transfer over the next few days, and the extension of the domain name (.au, .com etc) will depend on how long it takes to transfer across.
Domain name transfers will not complete unless the authorisation email, sent to the registrant email address is approved.
Please note: The above process isn’t applicable for .UK domain names, for information please refer to the transfer emails we send upon initiation.
Do different domain extensions have different transfer lengths?
Some domain extensions operate under different registry operators, and the transfer length period will differ across all domain extensions.
The transfer of .AU domain names (this includes .com.au, .net.au, .org.au, .id.au, etc) typically take exactly 48 hours to transfer from the time which the transfer authorisation link is approved.
gTLD domain transfers (this includes .com, .net, .org, etc) typically take 5-7 days from the time the authorisation email sent to the registrant email address is approved.
If you feel as though your domain transfer is not going ahead smoothly, please get in touch with our billing team who can take a look for you.