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How do I reset my WordPress login details?

Last updated: August 07, 2020

WordPress Hosting

  1. Log into your Plesk interface.
  2. Once logged in, navigate to the WordPress tab on the left side.
  3. In the middle of this page, look for ‘Administrator’, with ‘Log in’ and ‘[Setup]’ next to it. Click Setup.
  4. Here, you can nominate a new password (or use the generator to pick one for you) for the admin account.
  5. Click Change to process the password change.

cPanel Hosting

If your website isn’t set up inside Installatron or Softaculous, we recommend importing it.
Here’s some guides on how to do that – click here for Installatron, or click here for Softaculous.

Resetting Via Softaculous 

  1. Login to cPanel.
  2. Navigate to Softaculous Apps Installer.
  3. Click on on the blue box labelled Applications.
  4. Click on the Edit button (pencil icon) next to the website you want to reset the password for.
  5. Scroll down to the Admin Account Section.
  6. Input your new desired password.
  7. Scroll down to the bottom of the page, and click Save Installation Details.

Resetting Via Installatron

  1. Login to cPanel.
  2. Navigate to Installation Applications Installer.
  3. Click on the Settings (spanner icon) next to the website you want to reset the password for.
  4. In the Administrator Password field, put your new desired password in.
  5. Scroll down to the bottom of the page and click Save All.


Advanced Methods – Not Recommended

If none of these methods work, you can try the following the official manual reset options on the website.

Before trying any of the advanced methods, please keep the following in mind:

  • If you’re unsure how to or uncomfortable completing these steps, we recommend considering a professional web developer to make these changes.
  • Changes to your website are generally not within our support scope, so our Technical Support team may not be able to provide full support.
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