How do I customise my MX records within cPanel?

Editing your MX records through cPanel may be required if you are changing email providers but your website/DNS hosting may still be kept with us.

Note that if your DNS or nameservers are hosted elsewhere, changing your MX records through cPanel will NOT have any proper effect.

To add a new record

1. Login to your cPanel service through MyZuver.
   You can do this by navigating to ‘My Services’ >> ‘Hosting’ and then by clicking the ‘cPanel’ login button.
2. Click on the Zone Editor icon.
3. From here you can click + MX Record to quickly add a record.
4. Enter the priority of the record and it’s destination.
5. Click Add an MX Record.

To edit an existing record

1. Login to your cPanel service through MyZuver.
   You can do this by navigating to ‘My Services’ >> ‘Hosting’ and then by clicking the ‘cPanel’ login button.
2. Click on the Zone Editor icon.
   Note: You’d be better off using ‘Zone Editor’ not the ‘Simple’ or ‘Advanced’ Zone Editors as cPanel is phasing those options out.
3. Click Manage to the right of the domain you wish to edit.
4. Filter the records by MX.
5. Identify the record you wish to amend and click Edit.
6. Adjust the priority and/or destination as required.
7. Click Save Record to save.

To delete an existing record

1. Login to your cPanel service through MyZuver.
   You can do this by navigating to ‘My Services’ >> ‘Hosting’ and then by clicking the ‘cPanel’ login button.
2. Click on the Zone Editor icon.
    Note: You’d be better off using ‘Zone Editor’ not the ‘Simple’ or ‘Advanced’ Zone Editors as cPanel is phasing those options out.
3. Click Manage to the right of the domain you wish to edit.
4. Filter the records by MX
5. Identify the record you wish to remove and click Delete.
6. Press the Continue button which appears to confirm it’s removal.

If you opt to use an external email provider, we recommend changing your “Email Routing” on the MX entry page to “Remote Mail Exchanger”; if you’re using the local server (default) for email we recommend leaving this option on “Automatically Detect Configuration”.

What does that mean?

Having your MX set up to point to a ‘Remote Mail Exchanger’, this will tell your domain to send your mail to your alternative email provider, rather than attempt to deliver the mail to our servers.
Leaving it as ‘Local’ will tell your domain to deliver the email to your accounts set up in cPanel.

When DNS records are adjusted please allow up to 24 hours for DNS to propagate, however, most records should propagate in 4-8 hours.

If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via a ticket or over the phone on (03) 8001 4100.