Support / Domain Names

How do I renew my domain name?

You can renew your domain name with a few simple clicks.

  1. Login to your MyZuver account
  2. Click on Manage Domain Names underneath the Domain Name Management section.
  3. Click on the domain that you wish to renew.
  4. Click on the Renew button that is located in the actions bar, and follow the options to renew your domain name.

How long does a domain transfer take?

When transferring a domain from another provider/registrar there is generally a wait time until it completes. Throughout a transfer your domain/website will remain online, however, during the process you won't be able to make any adjustments to your nameservers or whois contacts. When a domain transfer is initiated (i.e. you place the order), the contacts on the domain will receive a transfer authorisation email.

AU domain transfers (this includes .com.au, .net.au, .org.au, .id.au, etc) typically take exactly 48 hours to transfer from the time which the transfer authorisation link is clicked.

gTLD domain transfers (this includes .com, .net, .org, etc) typically take 7 days from the time the authorisation email sent to the registrant contact is clicked, where the admin contact accepts the transfer it may take up to 12 days to complete.

If you need any further clarification on the process please contact our Customer Care team.

Recovering my .AU domain name password (EPP) from another Registrar?

If you own a .au domain name, you may use the instructions below to get the auDA to email the domain name password to the Registrant email address listed in your domains WHOIS contact details.

  1. Go to http://admin.auda.org.au/passwordMail/PasswordMail
  2. Type in the domain name and complete the CAPTCHA code.
  3. The results will return the Registrar of Record, the Registrant Name and the Registrant email address for the domain name.
  4. Click on the Email button to have the current domain name password emailed to the Registrant email address. If the email address is not correct you can contact the Registrar of Record to request assistance.

Recovering my gTLD domain name password (EPP) from another Registrar

To recover the domain name password for your gTLD or newTLD domain name you will need to contact the Registrar of Record for that domain name. To find the Registrar of Record you can complete a WHOIS search for the domain name on a variety of different WHOIS lookup websites.

  1. Go to http://whois.domaintools.com/
  2. Type the domain name and complete the search.
  3. The results in the WHOIS lookup will return the Registrar of Record for the domain name. You will need to make contact with the Registrar of Record who will be able to assist you in recovering your domain name password.

Who is auDA?

The Australian Domain Administrator (auDA) is a legal Australian body responsible for the administration of .au domain names. It is the policy authority and self-regulatory industry body for the .au domain space. It is formally endorsed by the Australian Government.

Zuver is recognised by auDA as a Registrar of .au domain names. This essentially means that we can register domain names and renew domain names that end .au. As such, we are subject to the rules and policies set forth by the auDA related to domain name registration.

Further information relating to .au domain names, auDA and the established policies can be found online in auDA's Help Centre online at https://auda.zendesk.com

For any complaints related to domain name eligibility, please contact auDA for information about your rights and responsibilities.

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